September 14, 2021


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Determining system efficiency and functionality by liaising with internal departments and end users.
Reporting to Management and obtaining approval for system development projects.
Efficiently integrating new systems, programs, and applications with business operations and services.
Analyzing and improving the performance of web based customer portals and support services.
Ensuring end user proficiency with new systems, programs, and applications across departments.
Monitoring product licenses and ensuring compliance with IT industry regulations.
Extensive experience in technical business analysis in a related industry.
Promoting system efficiency and security by integrating performance metrics and encryption.
Implementing new advancements in the field of system and enterprise architecture.
Has experience working in Agile environment and scrum team.
A bachelor s degree in computer science or information technology, and an accredited qualification in management consultancy, or similar.
Extensive experience in technical business analysis in a related industry.
Advanced knowledge of programming languages like SQL and system integration solutions.
Ability to facilitate internal end user proficiency.
Ability to design and maintain efficient customer portal support and feedback channels.
Ensuring optimal system functionality via integrated diagnostics.
Advanced knowledge of data security and encryption.
Ability to keep up with IT advancements.
Exceptional communication skills toward facilitating the use of new software systems.
Knowledge of relevant licensing and industry compliance regulations.
Experience in BA role in an agile project.
Experience working with technical teams to get the business requirements implemented in technical system.
Research and analysis skills.
Requirement elaboration skills.
Creating User stories along with structured Acceptance Criteria.
Use case creation. Ability to facilitate, drive and conclude discussions with solution architects. Exposure to commercial lending concepts.